Support Requests

In this article we will give an overview of how to request support from Device Magic.

How to request support from Device Magic

There are two ways you can request support from Device Magic.

1. You can send an email to support@devicemagic.com

 - You will receive an automatic reply from our ticketing system, with a ticket reference number.

 - This number will be your reference number for the duration that the ticket is open/unresolved. 

 - In order for you to follow up on an outstanding support request, please reply to the last email that was sent to you, by us.

 

2. The second most convenient way will be requesting support via our online, live support, chat platform.

 - You will find this icon  on almost every page/screen you are on.

 - You can click on "New Conversation" to start chatting to the support team.

This concludes our overview of requesting support from Device Magic.  If you have any questions or comments feel free to send us a message at support@devicemagic.com or leave us a comment below.

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